At Charcoal Inn Casino, we understand the importance of providing top-notch support to our valued customers. Our dedicated team is here to assist you with any queries or issues you may encounter while enjoying our games.
We offer 24/7 customer support in English and several additional languages, including German and French. You can reach out to us at your convenience through various channels:
Our live chat facility allows us to respond quickly and efficiently to your needs. You can initiate a live chat session at any time by clicking on the "Support" button located at the bottom right corner of our website. Our support team will be happy to assist you with:
Before reaching out to us directly, we recommend checking our comprehensive Help Centre for answers to frequently asked questions (FAQs). Our FAQs are designed to provide clear guidance on various topics, including:
You can access the Help Centre section of our website by clicking on "Support" at the top right corner.
If you require assistance with verifying your account, depositing funds, or resolving any technical issues related to gameplay, please contact us through live chat or email. Our team will be happy to guide you through the process and ensure that everything is running smoothly for a seamless gaming experience.
As part of our commitment to responsible gambling practices, we provide tools and resources to help you maintain control over your gameplay:
If you feel that you're experiencing difficulties related to problem gambling or need assistance in managing your playtime, please don't hesitate to reach out to us. Our dedicated team will provide support and guidance.
For technical issues such as login problems, game freezing, or mobile app connectivity concerns, our technical support team is here to assist you:
