Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By using Charcoal Inn Casino, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree with any part of this Agreement, please do not use Charcoal Inn Casino. We reserve the right to modify or update these Terms and Conditions at any time.

Eligibility Requirements

To use Charcoal Inn Casino, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction);
• Not be prohibited from participating in online gaming due to applicable laws or regulations;
• Provide accurate personal information during registration.
• By using our platform you confirm that you are allowed to participate and comply with all relevant laws.

Geographic Restrictions

We reserve the right to restrict access to Charcoal Inn Casino for users located in certain countries or regions. We also have a list of restricted jurisdictions which is subject to change, currently including:

• United States
• United Kingdom (if not licensed by UKGC)
• Certain EU states with tight regulation
• Jurisdictions under international sanctions

Account Registration Rules

To create an account on Charcoal Inn Casino, you must provide accurate and complete information. You will need to:

• Create a unique username and password;
• Confirm your email address through the confirmation link sent during registration.We reserve the right to reject any application or suspend/cancel any existing account if we suspect that you have provided false or inaccurate information.

One-Account-Per-User Policies

You are only allowed to create one account per individual. We reserve the right to close or cancel multiple accounts found to be linked to a single user, and will terminate your access in such circumstances.

Identity Verification and KYC

We may request identification documents from you to verify your age and identity. This is an important part of our anti-money laundering (AML) procedures and ensures we comply with regulations.

Account Accuracy Obligations

You are responsible for ensuring the accuracy of your account information, including your username, password, email address, payment details, and other relevant data. Failure to keep this information up-to-date may lead to restrictions or suspensions on your account.

Account Security Responsibilities

To maintain a secure account:

• Use a strong unique password;
• Keep your login credentials confidential;
• Do not share your account with others.You are responsible for all activity that occurs in connection with your account, including any unauthorized use due to loss or compromise of your login information.

Restricted Behaviour and Prohibited Activities

The following actions may result in suspension, cancellation, or permanent closure of your account:

• Attempting to manipulate the outcome of games;
• Cheating or exploiting game bugs;
• Hacking or attempting to circumvent our security measures;
• Using automated programs (bots) to play on Charcoal Inn Casino.We reserve the right to review and restrict any other activity we reasonably suspect is related to prohibited activities.

Multi-Accounting and Fraud Prevention

To prevent multi-accounting, we monitor for suspicious activity. We may suspend or terminate your account if multiple accounts are created in an attempt to circumvent our rules or defraud others.

Bonus and Promotion Rules

• Bonus offers will be communicated clearly;
• Terms of bonus conditions apply (e.g., wager requirements).We reserve the right to withdraw, modify, or cancel any promotion at any time. Only one account can participate per user in promotions. No person under 18 years old is allowed to participate.

Wagering and Gameplay Conditions

• Wagers are final upon submission;
• Refunds may be made for unplayed balance after reasonable notice has been given.Our decisions regarding gameplay, including but not limited to suspensions, voids of game results or bets due to technical error, system failure or any other reason is absolute. Decisions on wagers and bonus awards will be made at our sole discretion.

Bonus Abuse Prevention

We reserve the right to withhold or cancel a bonus if we suspect that it has been used in an attempt to defraud others or to unfairly manipulate game outcomes.

Responsible Gaming Expectations

Charcoal Inn Casino is committed to responsible gaming practices. To use Charcoal Inn Casino responsibly, you should:

• Set deposit limits;
• Keep your losses in perspective.If you experience any problems with gaming or wish for self-exclusion options please contact support.

Self-Exclusion and Account Restrictions

You may request temporary or permanent self-exclusion from our platform to prevent access to the site. By doing so, we will close your account without refunding unplayed balance.

Game Fairness and RNG Systems

We use Random Number Generators (RNGs) that have been audited for fairness by reputable third-party testing agencies to ensure randomness of game results.

Technical Interruptions or Voided Gameplay

If technical issues cause voiding gameplay, we will decide how any affected wagers are handled on a case-by-case basis.

Suspension or Closure of Accounts

We reserve the right to suspend or close accounts at our discretion. This may be due to account misuse, non-compliance with these Terms and Conditions, suspected fraudulent activity, failure to provide requested documentation (e.g., identification documents), non-payment of fees, system error or otherwise in accordance with applicable laws.

Intellectual Property and Platform Ownership

All content on Charcoal Inn Casino, including but not limited to software, graphics, design, text and audio-visual elements, is protected by intellectual property rights. This includes trade marks owned by third parties that may be displayed for promotional purposes only.

Limitation of Liability

Under no circumstances will we (including directors, officers and employees) accept responsibility or liability in relation to any errors, omissions, inaccuracies, misinterpretations or other discrepancies that occur due to your actions or as a result of you not being aware of all the conditions stated within this agreement.

Modification of Terms

We may modify these Terms and Conditions at any time without prior notice. Your continued use of Charcoal Inn Casino constitutes acceptance of such modifications.

Contact or Support Guidance

If you need assistance with any issue regarding your account, gameplay, or questions about our site please contact us through live chat, email support, the FAQ section or by visiting one of the pages listed on this website for links to local services and advice.

By accepting these Terms and Conditions, you acknowledge that you have read, understood, and agree to be bound by all applicable laws including but not limited to regulations and directives from relevant regulatory authorities.